Check out our sales commercial for what we carry and our great deals!

Just wanted to post quickly the question, "Why do RV dealers turn away warranty work?".  This is something here at D&D RV we cannot figure out.

Warranty work and service work is income.  Whether the customer bought the RV from you or not, doing work on their RV is income.  However, there are several dealers across the country that turn this type of work away for this simple fact that you did not buy the RV from them.

Below is a conversation from a customer that purchased a Keystone Passport from us earlier this year and Cooper's RV Center in Pennsylvania.  I am not posting this to talk bad or to stir anything up, I am just simply making it known to the RV public that these horrible situations do exist, unfortunately.

__________________________________________________________________________________


The Conversation:

Our Customers Initial Email to Cooper's RV Center
I have a 2010 Keystone passport 2950BH that I bought new in May. The pressure regulator (propane) leaks and the furnace will not stay lit.  Keystone advised me you could look at it and fix it and that it should be under warranty. Let me know when I can bring it in. Thanks

Cooper's RV Center Response
D&D Customer,

Thank you,
Keith

Customers Response
I bought the RV from D and D RV out by Dayton OH.

Cooper's RV Center Response
Why did you buy there when we are the local dealer for Passport?

Customers Response
I tried to buy it from you guys but you sold the last one you had in stock. I had a trip planned in May so I was under the gun to get one right away. So unfortunately I had to drive to western OH to get one. Believe me, I wanted to get it from you guys, you are 15 minutes from my house and a lot of people I know recommended you guys.

Cooper's RV Center Response
Passport does not make a 2950 model. If you are talking about the 2590BH model we have had that floorplan in stock all year. If I am out of a floorplan I normally can get what I need in about a week or two. D and D is a wholesaler and I don't know the history of the unit so I suggest you take it back to them and see if they can correct whatever the problem may be.

Thank you,
Keith

Customers Response
You are right the 2590 BH. I can get you the vin if it helps with the history. Keystone thought it wouldn't be a problem to handle repairs through you guys. Is having the repairs done through you guys a problem?

Cooper's RV Center Response
Yes, because I don't know the unit.  We did not sell it or prep it so I do not know anything about it.  D and D is where you should get your unit repaired at because they know the unit.  I always stress to people to purchase off of their local dealer because where ever you buy your unit from that is the dealer that takes care of you after the sale.  I know we take outstanding care of my customers who purchase off of us and we make sure they are satisfied.  I have never had 1 Passport in for service after we have dealer prepped the camper and I have sold many Passport's.  Call D and D and see if they can send some one out.

As you can see, Cooper's RV Center in Pennsylvania is being rather hard to work with from a customer's standpoint.

Let's take a look at the Cooper's RV Centers final response and dissect it a bit!

First: Yes, because I don't know the unit.  We did not sell it or prep it so I do not know anything about it.  D and D is where you should get your unit repaired at because they know the unit.

This statement seems funny to us.  All Passports are built the same, the same parts, the same assembly line.  They say that they didn't prep it so they don't know the unit?!  This in no way makes any sense seeing how all passports built for the US are the same.  It is mearly a dealer upset to the fact that our customer did not by the Passport from them and now they do not want to work on it out of spite.

Second: I have never had 1 Passport in for service after we have dealer prepped the camper and I have sold many Passport's.

This statement maybe true and for a customers standpoint I hope it is.  For all  the Passport's that we have sold, non have came back either based on anything that we had control over in the prep process.  Sometimes believe it or not, a part on a camper like an LP regulator can be bad which could cause it to not work properly.  We test the LP lines and when it left our lot everything was fine and driving several hundred miles traveling, somethimes parts can work loose.  The part could have been bad from the factory in which it would be no dealers fault.

In today's day and age with the Internet it is making RV dealerships to be honest and upfront with selling their product.  There are a lot of dealers left that are mad and upset about what the Internet has done because they can no longer make HUGE profits off of a single sale.  These are the dealers that have higher pricing and that will refuse warranty work if you did not but the RV from them. 

Just a quick post to make our customer aware of situations that are occurring around the country.  A lot of dealerships out there operate on the same basis as us, good honest upfront low pricing and will not turn warranty or service away just because you did not buy from us.  There are still some RV dealers out there that try the tough guy approach if you did not buy from them, but that in the long run will just hurt their business and many future customers planning on buying will be turned off!

Thanks,

D and D RV

One of best selling floorplans for 2010!

The North Country 31RETS by Heartland. Great Layout!

Get your RV ready for winter!

We are offering super special deals on maintenance for your RV before winter. Don't have time to put in all the hours to make your RV winter ready? Come to D&D RV and have us do the work for you. Call 888-643-5295 to schedule an appointment and we will take care of your winterization needs.

We can Winterize your RV! ***ONLY $49.95***

Print this email and bring it with you to our dealership and you will receive our lowest price EVER on getting your RV winterized. It is only $49.95 which includes 2 gallons of RV Antifreeze and all the labor.  You must bring this printed email! Call our Service Department today to schedule your appointment. 888-643-5295.

Seal Tech System! ***ONLY $150***

Our state of the art Seal Tech System can detect a leak in any type of RV. Whether it is a Motorhome, Fifth Wheel or Travel Trailer, we can find a leak if one exist. This is perfect to get done before winter with all the rain and snow we get. For several months, most people do not step foot inside their camper and by the time Spring arrives, it is too late and the damage is done. If your house had a leak you wouldn't let it go unattended for several months, why would you let your RV? For only $150, you will save thousands of dollars in damages than can be prevented!

Strip N Reseal! ***ONLY $600***

Have you checked or maintained the roof of your camper since you purchased it? If not, it is time to get your whole roof stripped and resealed before you have damages.. A roof that is not properly maintained will cause major problems for all areas of your RV. If the seals are bad and you get a leak, it will not only take out your roof, but also your walls and floors. For a bad leak caused by a roof not being maintained, you are talking a lot of labor, hours and money to fix your floor, walls and roof. If you take preventative steps like having your roof stripped and resealed, you can save not only your pocket book a lot of grief, but tons time not being able to use your camper while it is being repaired. For only $600, you are preventing thousands of dollars in damages to your RV in which you paid a lot of hard earned money for.

*Storage! ***ONLY $0.75 cents a Foot.*** *Limited space available, call to inquire about spacing.

Need a secure lot to park your RV at this winter? We have space available in limited quantities that fill up quickly because of our very generous pricing. At only $0.75 cents a foot, you can't beat our price on storage. Call today to see what spacing is left and if available we will have you bring your RV to us.

Call Toll Free at 888-643-5295 or Local at 937-839-4555 to schedule an appointment today. If there is a service that you would like done and it is not listed in this email, please call our Service Department and we would be more than happy to get you pricing on what you need.

We currently signed up the Heartland North Country Travel Trailer.  Talk about the most well built entry level trailer trailer in the market, this is it!  The North Country is not only built extremely well, it is beautiful on the inside and has probably the best layouts of any travel trailer out there.  Check out the pictures below and you can see for yourself what all the hype is about.










































































































View our inventory of North Country's in stock by clicking HERE

You can also view more information at Heartland's website.

Hi D&D RV,

Everything went very well, we LOVE the trailer and recommend your dealership highly. My mom & stepdad are wanting to buy one from you as well. I think my stepdad, will be contacting you directly to find out what else you have.

We are 100% satisfied and very happy with our experience with you and with the delivery person, he is awesome.

I've attached a photo of it hooked up to my truck. We were pleased with the gas mileage vs. what our friends have told us they get with their camper trailers. My truck got 13.7 mpg on the way to St. Louis without a trailer and 10.2 on the way back to Texas. Our friends get 4-6 mpg with theirs. I think we can improve on the mileage since there was a little bit of a learning curve on driving with the trailer since we didn't need to keep the transmission in the lower tow gear. The trailer wasn't really heavy enough to need it.

Thanks again!

Debbie

Rob Portman is running for a Senate seat for the state of Ohio.  Rob Portman's campaign rented a Class C Motorhome from us for his state wide campaign.  His wonderful team is putting in tons of hours and effort into bringing jobs to Ohio and making this a better state than it already is to live in!

You can check out Rob Portman's website at www.robportman.com/

Become his fan on Facebook at www.facebook.com/robportman

Or follow all his updates on Twitter at http://twitter.com/robportman

Check out the cool wrap job Rob's team had done on our motorhome.  Remember when he is in your area, stop by and sign the side of the motorhome!!!

To view our current inventory of the Dutchmen Fourwinds, please check out Our Website.

New on consignment is a 2005 Fleetwood Jamboree GT 31W Class C Motorhome with very LOW Miles, only 3,920!!!

This is a super clean used Class C that has been kept in amazing condition.  Below is a list of some of the features is has on it along with a link to view the original brochure from 2005 and a link to view additional pictures on our website.

>View the original 2005 Fleetwood Jamboree Brochure

>Check out more pictures on our website...

This beautiful Used Class C just arrived and will not stay around long.  If you are interested, please call us Toll Free at 888-643-5295 or for out Canadian friends our local number is 937-839-4555.

These are just a few pictures of the exterior full body paint color and partial paint color of the 2010 Forest River Cardinal.

Forest River RV has been running specials with the paint options at unbelievable prices. If you are interested in ordering a new Cardinal by Forest River with the paint package, please give us a call soon before this great deal goes away.





Check out all of our current Forest River Cardinal's in stock at our website, D&D RV's website

IT IS EQUIPPED WELL WITH EVERYTHING YOU NEED FOR YOUR NEXT TRIP! IN ADDITION TO THE MANY STANDARD FEATURES ON THE DAMON DAYBREAK IT ALSO HAS THE FOLLOWING ADDITIONS:

5.5 KW ONAN GENERATOR, KING DOME SATELLITE, NEW ROAD KING SHOCKS ($1,500), NEW TRANSMISSION AND PARK BRAKE ASSEMBLY WITH ADDITIONAL HEAVY DUTY COOLER (5 YEAR 100,000 WARRANTY), NEW BANKS SYSTEM; (HEADERS, SS EXHAUST, OTTOMIND CHIP, TRANSCOMMAND CHIP, AIR INTAKE SYSTEM), NEW STARTER

THE RECEIPTS WERE SCANNED IN AND ADDED TO THE LISTING TO SHOW WHAT ALL WAS DONE TO THIS MOTORHOME AND THE COST INVOLVED TO MAKE THIS ONE OF THE NICEST USED CLASS A MOTORHOMES ON THE MARKET. THE PREVIOUS CUSTOMER WAS VERY METICULOUS AS YOU CAN TELL AND TOOK AMAZING CARE OF THIS DAYBREAK.

VISIT THE LISTING ON EBAY AT: 2005 Damon Daybreak Motorhome

SnoWow, the last six days have been cold, windy and very snowy! 

On Friday the 5th our area in Ohio received around 12" of snow by mid day Saturday the 6th.  We ended up closing on Saturday along with several other businesses so there was not much to do except to sit in your house and enjoy your families which was a great thing.  Sunday was not much better but slightly improved compared to the day before.  Monday everything resumed like normal and the roads were in fair condition and able to travel at respectable speeds.  Work was great and people were out enjoying themselves again, however, it wouldn't last long.

Monday night came another snow storm, this time dumping between 4"-8" depending on your area.  A few of us trucked it into work very, very slowly.  The back roads were covered, Interstate 70 was horrible and the State Routes were almost unbearable.  As long as you were doing 30 MPH you were ok for the most part. 

Here is a video of my trek into work on  February 9th 2010.


The roads on State Route 503 in Preble County didn't look to good did they?  Let me just tell you, our towing service at D&D RV and Auto has been quite busy the past six days and I don't think it will get better any time soon.

Have a video, photos or comments on the Blizzard of 2010, shoot us an email and share it with us and if you'd like we'll post it on our blog.

Thanks for viewing and enjoy the blizzard before it's gone!!!

What a sad day for the world!

You never like to hear about natural disasters, they are never good, but this one will definitely never be forgotten.

They are now upping the deal poll to over 100K people and counting. Let's pray for this country in this horrible time and remember to live life to the fullest as you never know what will happen!

Read more at Yahoo!
Haiti Earthquake

Here are the options that were ordered from the factory:
Crimson rose Interior, Tan Carpet, Cherry Cabinets, LA-Z-BOY Leather Recliners, 4 Door Refrigerator, Ice Maker for Electric Refrigerator and 4 Doors, Fireplace, Central Vacuum, Fantastic Fan w/Rain Sensor in Kitchen, Panoramic Windows, Gel Coat Fiberglass, Custom Paint Package, Boat Hitch, LX Package, Red Bird Value Package, Carbon Monoxide Detector, Water Purifier

INTERIOR STANDARDS:
Sculptured residential carpet and pad, Deluxe oil rubbed bronze hardware, Glazed, raised panel cherry cabinet doors, La-Z-Boy high-back swivel fabric recliners, Pleated day/night window shades, HDMI cable for Living Area and Bedroom TV's, Residential 110V home theatre system, AM/FM/CD/DVD, 5.1 sound, Independently-switched reading lights, Flush floor slideouts, Residential cabinet construction w/ crown molding and fluted spindles, Overhead cabinet in main slideout, Wood exit-assist grab handle, Corkboard message center, Crown molding along entire ceiling perimeter

EXTERIOR STANDARDS:
High gloss gelcoat fiberglass front cap, 30" wide, 76" tall radius entrance door, with light, Extended radius entry step, Entry door assist light, Dark tinted clamp ring windows, EPDM rubber roof w/ 12Year Warranty, Drop frame pass thru storage compartment, Spare tire & carrier in storage compartment w/ cover, Corrugated galvanized steel underbelly, Extra-wide front jacks w/ quick release pins, Hydraulic actuated slideouts, Patio light, Attic vent

CONSTRUCTION STANDARDS:
Welded, aluminum framed, laminated 2" sidewalls, Welded, aluminum framed, laminated rear wall, Welded, aluminum framed, laminated slideout walls and roof, Living room & kitchen flush floor hydraulic slide-outs, Block foam insulation, 5" aluminum roof rafters, Floor insulation (R- 18), Double insulation in roof (R-14), Sidewall insulation (R-9), 5/8" Tongue and groove plywood floor (screwed), 3/8" roof decking (screwed), Heated enclosed holding tanks

KITCHEN STANDARDS:
Armstrong linoleum flooring, Residential overhead cabinets with shelves, Deluxe oil rubbed bronze plumbing fixtures and hardware, Dometic 9 cu. ft. double door refrigerator, 3-burner high-output range, w/ 22" oven and range covers, LP leak detector, Double bowl sink, Single-lever pull-out faucet, Manual roof vent

BEDROOM STANDARDS:
Ultra deluxe bedspread, pillows and headboard, (2) bedside windows in slideout for cross-ventilation, Manual roof vent, Sliding mirrored closet doors, Closet shoe rack, Cedar-lined closet, Under-bed storage Pre-wired for bedroom TV, Independently-switched reading lights, Safe

BATHROOM STANDARDS:
Glass shower door, Deluxe oil rubbed bronze plumbing fixtures and hardware, Cosmetic light, Fantastic power fan, Corian lavatory countertop, Residential size porcelain sink, Medicine cabinet w/ mirrored door, Armstrong linoleum flooring, Solid panel bathroom door w/ oil rubbed bronze handles

APPLIANCES/SYSTEM STANDARDS:
65 amp 12 volt converter, 30lb LP bottles, Heated & lighted exterior compartment, Washer/dryer prep, Water heater bypass, Water purifier - whole house, Lighted docking station (outside shower, black tank flush, city water inlet, water filter, gate valve controls, soap dispenser, paper towel holder, quick winterizing kit), Satellite prep RG6 (roof mount), Command center with system controls and monitoring panel, LP leak detector, Carbon Monoxide detector

Click this link to view this cardinal: http://bit.ly/4tkV8T

Call us at 888-643-5295 or 937-839-4555 with any questions!

Stay up to date with all of our inventory at http://www.ddrvandauto.com/

D&D RV has been carrying the Keystone Laredo line for quite some time and their product continues to get better. Keystone has been improving their Laredo year in and year out and this year is definitely the best one yet. Who would have thought you could have a well built, double slide 5th wheel that is 1/2 ton towable? Well it's here, the all new 2010 Keystone Laredo 266RL with loads of room!


The Laredo exterior is equipped with all these great features;
ThermaShield 37 holding tank enclosure, Fully enclosed underbelly, Heated, enclosed holding tanks & gate valves, Oversized lighted pass-thru storage w/tool box storage, Roto cast storage for wet or greasy items, Exterior shower w/hot & cold, Fold away entry assist handle, Exterior marine grade speakers, Rain gutters w/downspouts, Security light, Entrance door light, Rear ladder, Triple entrance steps, Electric front jacks w/adjustable snap pins, Aerodynamic front cap with Hitch Assist Mirror , 2 LED lights w/Max Turn Technology, Outside 110V outlet & TV connection


The Interior is fully equipped as well.

Living Area;
Extra wide dinette w/storage below, 6’3” slide room height, Ventilating windows on slideout end walls, Overhead cabinets in slide rooms, Residential grade carpet and padding, Stain resistant fabrics, Pleated day/night shades, Designer window treatments, Raised panel mortise & tenon cabinet doors, Entertainment center w/TV cabinet

Kitchen;
Residential-size overhead cabinets, Dual Corian sink covers, Flip up Corian countertop extension N/A 316/318/310, 60/40 deep-bowl under-mount sink, Metal high-rise faucet, Linoleum floor, Ball bearing full extension drawer guides

Bathroom;
Oversized shower w/glass door, Tub surround w/shelves, Porcelain foot pedal flush toilet, Residential-size bath sink, Medicine cabinet, Skylight over bath, Power roof vent, 60"X80" innerspring mattress, Bedspread w/matching headboard, Wardrobe storage, TV hook-up, Reading lights

Appliances;
12V AM/FM/CD/DVD home theater system w/ surround sound effect speakers, Double door refrigerator w/wood inserts, Microwave with carousel, Range hood and light, 13,500 BTU ducted A/C, 22" high output range w/auto igniter

Utilities;
2-30lb LP bottles w/auto changeover, 35,000 BTU high-output furnace w/auto ignition, 6 gallon gas/electric DSI hot water heater, Water heater bypass kit, Systems monitor panel, Cable & satellite connections, 55-amp power convertor, 30-amp power cord

And all Fifth Wheels include the "Best In Class Package";
Adjustable electric awning, LCD HD TV, Bus style slam baggage doors, Comfort Zone climate system, Electric rear stabilizer jacks, Equa-Flex suspension system, Aluminum wheels, Air mattress sleeper sofa w/storage below, Corian surface countertops (kitchen), Glacier Package

With all the great amenities and luxuries that the Laredo offers and at such an incredible price, how does anything else even compare in its class?

Check it out online, http://bit.ly/7MTiqU

Give us a call today, you'll be amazed at the price that you can own this Fifth Wheel for.

Toll Free: 888-643-5295
Local and Canada: 937-839-4555
Website: http://www.ddrvandauto.com/ (See all our latest inventory)